Even grand mums have started using WhatsApp. So how do you think Gen Y & Gen X will interact with systems & people? The answer is - by chatting.
Industry experts have clearly predicted the trend for enhanced customer service:
- Mobile chats
- Understanding the customer’s intent
In fact you can trigger off any process or application with our Intelli-Chatbots
At Carrington, we create amazing cognitive, conversational self-service experiences that can provide answers and take action. We can create custom build bots to fit your specific business needs, provide custom content and match your business brand.
Your marketing team will go into overdrive by the insights that they get on your customer's engagement with the Intelli bots and will greatly help them with the understanding of your constantly changing customer's needs
- Personalized configuration
- Engagement metrics dashboard
- User friendly tooling
- Deep analytic capabilities
- Up and running in no time
The applications of these Intelli-chatbots are endless; however they can be used in a B2C environment where your customers come in contact with your company or even in a B2E setting where your employees need to dig into corporate information.
Don’t do business 9 to 5. Allow your customers to be in touch with you 24 X 7.
Ask us how & we’ll come demo it, to you. No obligations.